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Privacy policy

Your privacy is important to us.

Please review our Privacy Policy, which also governs your visit to this website, in order to understand our practices. Please note your statutory rights are not affected. We are committed to protecting your privacy. Please read this following to learn more about our privacy policy.

 Our privacy policy complies with the GDPR guidelines and has been amended to ensure this.

What we collect and what we use it for

The personally identifiable information we gather from you when you place an order with us, will only be used to help us serve you. It will be used to process your orders, personalise your purchasing experience and enable us to send you information on new products, special offers and discount codes. If you send us an email, we will retain the content of your email and your email address to respond to your message and handle any follow up.

You are able to withhold all personal information that is not required to complete the order transaction. We do not collect any sensitive personal information in line with the Data Protection Act 1998. Personal information will only be held for as long as it is needed for the purpose it was collected. You will be informed if at any time C&P Trading intends to transfer personal information outside the European Economical Area.

What information do we share?

Information about our customers is an important part of our business. will not sell, trade or rent your personal information to others.


Cookies are small pieces of information that are stored on your computer's hard drive by your browser. Our cookies do not contain any personally identifying information but allow us to provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping possible and to enhance your overall shopping experience.

Your consent

By using our Web site, you consent to the collection and use of this information by C&P.Trading If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Full Policy

Our Privacy Policy is in line with new GDPR guidelines set in 2018.

Privacy Notice - Clients of Mobility and Care Services Ltd

Mobility and Care Services Ltd (Data Controller) is committed to protecting and respecting your privacy.

This Notice sets out the basis on which any personal data we collect from you (the data subject), or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We have put in place a number of measures to ensure that any personal data we obtain from you is processed and maintained in accordance with accepted principles of good information handling and in accordance with the General Data Protection Regulations (GDPR) and the Data Protection Act 1998 (the "DPA").

For the purpose of the DPA, the Data Controller is Mobility and Care Services Ltd. You can contact us at:

10 Tuffley Trading Estate, Pearce Way, Gloucester, GL2 5YD, or by telephone on 01452 528561 or email [email protected]

We may use information held about you in the following ways:

For processing of personal data to be lawful, we are required to tell you the lawful basis on which we will process your personal data. We consider the processing of personal data to be necessary for legal and contract obligations.

We will hold your name, address, telephone contact number, email contact, date of birth and medical reasons for VAT excemption (where required).

We may disclose your personal information to the following:

The HMRC  and other Government bodies.

We may also disclose your personal information to third parties from time to time for the following reasons:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (including any government agencies or regulators) or to exchange information with other third parties for the purpose of direct delivery of products and services.

Retention of your personal information

The length of time we retain your personal information will depend on the purpose for which the information was provided. In general, however:

We will keep the information that is necessary to enable us to manage your account and provide you with a service that you have requested for as long as it takes us to provide that service.

We will keep other information about you if it is necessary for us to do so to comply with the law.

We will make your safety and security a top priority and are committed to protecting your personal and financial information. Where we collect personal information from you, we will protect that information with controls based upon recognised security standards, regualtions, and industry-based best practices.

Access to information

The DPA gives you the right to access information held about you called a Subject Access Request.

Please contact us at the address provided at the beginning of this section or on the Contact Us page of this website, if you wish to seek such information.

We will provide your information to you free of charge and within 30 days of receiving your request.

We may be entitled to extend this to two months if the request is particulary complex or involves numerous requests. We may also be permitted to charge a reasonable fee if a request is deemed to be manifestly unfounded or excessive.

Right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete.

Right to erasure

In certain circumstances you may have the right to have your personal data erased, for example, if you believe it is no longer necessary for the purpose for which it was originally collected.

Right to restrict processing

You may have the right to ask us to restict processing of your data for a certain period of time. For example, if you contest the accuracy of your persoal data you can ask us to restrict processing until the accuracy of the data has been verified.

Right to lodge a complaint

If you believe we have breached the regulations, you have the right to lodge a complaint with the Information Commissioner's Office.

Changes to our privacy policy

Any changes we may make to our privacy policy will be emailed to you, if you have an email, or posted on our website. 

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